Nelfund Support: 60 Student Loan FAQs (NELfund)
As Nelfund continues to support students in their educational journey, we understand that there may be many questions surrounding the loan process. Below, we will address some of the most frequently asked questions we receive, providing clarity on your concerns. If you’re facing issues with your loan application, verification, or disbursement, this blog post is for you.
1. My loan application is showing verified, but my tuition fee is yet to be paid.
There are two stages in the loan scheme before disbursement: first, the verification and then the approval. So if your application status is showing "Verified," it means you still have to wait for the approval.
2. I was approved for the loan in August but still haven't received any funding. When will payment for Batch 2 start?
Payments for Batch 2 are typically scheduled according to the funding cycle of Nelfund. If you have been approved but haven't received your disbursement, rest assured that payments are in progress, and you should receive yours soon.
3. How long will students take to pay back their loans? What happens to students who fall ill and cannot complete the session?
Repayment periods are generally based on the terms agreed upon at the time of loan approval. If a student faces medical issues and cannot complete the academic session, there may be a possibility for deferment. It's best to contact your institution’s Nelfund office to discuss options in such cases.
4. Why can’t I apply for two loans in a session?
Nelfund allows one loan per academic session to ensure that funds are distributed fairly across all students. If you’re trying to apply for a second loan, it’s likely you’ve already applied for the current session, and therefore, cannot apply again until the next session.
5. How can I get the Nelfund loan?
To apply for a Nelfund loan, you must meet the eligibility criteria set by Nelfund. This includes having the necessary documents and fulfilling application requirements. Visit Nelfund’s Website to start your application.
6. Why is my educational information showing 'missing records'?
If your educational records are showing as missing, it could be due to incomplete or incorrect data entered during the application process. Double-check your application details and contact your school’s ICT for assistance.
7. I am verified but still haven't received approval. Will this affect my loan disbursement?
If your loan is showing as verified but not yet approved, the approval process may still be underway. Once approved, the disbursement will follow.
8. How can I generate my receipts as a second batch beneficiary?
You can generate your receipts by logging into your Nelfund portal. If you're a second batch beneficiary, your receipts should be available once your loan has been processed and approved. If you're unable to access them, contact your school for further guidance.
9. I paid my school fees, and later Nelfund paid for me. Can I get my money refunded?
If Nelfund has paid your tuition fees after you already made payment, you're eligible for a refund. The surplus funds should be processed by your school’s finance office.
10. What should I do if my loan is verified but I haven’t received anything yet?
Check answer no.7.
11. Once my loan is verified, does that mean it will be approved for sure?
Yes.
12. How can I get the Nelfund office in my school informed, is it through online or physical?
You can contact the Nelfund office at your school either online or physically, depending on your institution’s process. Most universities have designated Nelfund offices that can assist with any loan-related issues.
13. My app shows "Invalid current academic season." What should I do?
If you're seeing this error, it could be because the system has not been updated with the current academic session.
14. When is Bauchi State University refunding our school fees?
If you have already paid your tuition and Nelfund later paid for you, your school’s bursary should handle the refund. Contact them directly for updates on when refunds will be processed.
15. Can I transfer my Nelfund loan from one institution to another?
In the case of transferring your loan from one institution to another, this process typically requires approval and coordination between the Nelfund offices of both institutions. Speak to both your current and previous institution's Nelfund offices for guidance.
16. My account was hacked and I forgot my login details. What should I do?
If you’ve forgotten your login details due to a hacked account, try the password recovery feature on the Nelfund portal. If that doesn’t work, send an email to clientsupport@nelf.gov.ng.
17. Can a mistake in educational details cause the loan to be rejected?
Yes, any inconsistencies in your educational details can delay or even prevent your loan from being approved. Ensure all your information is correct before submitting your application.
18. Why does my Nelfund application show that my name doesn’t match?
If the name you entered during the application doesn’t match the records in the system, it could cause issues with your loan approval. Double-check the spelling and order of your names, and consult your school’s Nelfund office to correct any discrepancies.
19. What is the purpose of Nelfund?
Nelfund is designed to provide financial assistance to eligible students to cover their tuition fees and other academic expenses. It’s a government initiative to support students in higher education and reduce the burden of tuition costs.
20. I applied in January but haven't started receiving money. What should I do?
Check answer no.7.
21. Where can I go to verify my record?
You can verify your records by visiting the Nelfund office at your institution
22. Can a mistake in educational details (in academic session) make the loan not be approved?
Yes, any discrepancies or errors in your educational details, including the academic session, can lead to disapproval of your loan. It's important to ensure all the details are correct before submitting your application.
23. Why is my Nelfund saying name doesn't match?
Check answer no.18
24. What is the use of Nelfund?
Check answer no.19
25. I’ve applied since January and I’ve not started receiving the money.
If your loan application has been approved but you haven't started receiving the money, please refer to answer number 7 for further clarification on the approval process.
6. Where can I go to verify my record?
You can verify your records by visiting the Nelfund office at your institution.
27. I have been verified but not yet approved, what will I do because it’s been since last year October 28 I did my registration and up till now it hasn’t been approved?
Send an email to clientsupport@nelf.gov.ng
28. My Nelfund dashboard is showing an unapproved loan, while my name is among the list of successful candidates for the Nelfund school tuition fee loan and I received the first payment of my upkeep last month but still didn’t reflect in my dashboard as approved. Due to that, I’m no longer able to apply for the next session because they always say I have an unapproved loan.
Send an email to clientsupport@nelf.gov.ng
29. Can 100L students apply for Nelfund this year?
No. Your details is yet to be uploaded to the nelfund portal.
30. What’s the importance of downloading the letter sent to us that we should save?
For writting Nelfund school fees refunding letter. In a case of refunding delay.
31. I have been trying to apply for the loan, but it’s showing me that my information is missing. I don’t know why.
If you’re seeing a "missing information" message, it’s likely that some required details were not filled out or were entered incorrectly. Double-check your application and ensure all necessary fields are complete. If you still face issues, contact your school’s ICT.
32. I didn’t get my institutional fee.
Use the sample letter write for refunding to your school bursary.
33. I have applied for Nelfund since August but up till now I haven’t received anything. I don’t know why.
There could be a delay in the approval or disbursement process. Please check your loan status through your Nelfund portal.
34. Please, what happened to my loan? It’s been verified since August but not yet approved.
Write an email to clientsupport@nelf.gov.ng
35. How can I edit my details or change them?
If you need to edit or update your details, log in to your Nelfund portal. Most changes can be made directly from the portal. If you encounter any issues, reach out to your school’s Nelfund office for assistance.
36. What if I drop out from my present institution and I write JAMB and get admitted into another school? Will I start the loan application afresh?
If you transfer to another institution, you will likely need to update your loan details and start a fresh application process.
37. I’ve changed my account details and I still didn’t receive my upkeep. What’s wrong?
If you’ve updated your account details but still haven’t received your upkeep, it’s possible the new account information has not been processed yet.
38. I have applied for the loan since 5/02/2025 and upkeep, but I have not seen anything or received any alert yet.
Check answer no.7 for clarification.
39. I tried to reapply for the new session, after I followed all the due process and submitted the application. It is showing that "I cannot apply for more than one loan in a session," and we have already started a new session. What could possibly be the problem?
This message may appear if you’ve already applied for a loan during the current academic session. Nelfund only allows one loan application per session.
40. Please, I forgot my password. How do I reset my password to my portal?
To reset your password, go to the Nelfund portal login page and click on the "Forgot Password" option. Follow the prompts to reset your password. If you encounter any issues, write an e-mail to clientsupport@nelf.gov.ng
42. My profile is showing me as verified but is not showing me as approved.
If your profile is showing as verified but not yet approved, this means your application is still in the approval process. Once your loan is fully approved, the status will be updated in your portal.
43. The link provided for the sample letter of school fees refund is not working. It opens an advertisement page only and doesn’t allow anyone to download the sample letter. Kindly update the link and ensure the sample letter is really downloadable. Thanks.
Thank you for bringing this to our attention. Please check link is now working.
44. Please, can you send us the link for the 2025 application?
Nelfun 2025/2026 application link
45. I made a mistake and applied for a loan for the 2023/2024 session instead of 2024/2025. It has been showing pending and I can't apply for the session I want. How can I go about it?
If you applied for the wrong session, send an email to clientsupport@nelf.gov.ng
46. My loan had been verified but not approved. Just wanted to know why it is taking long.
Loan approval may take some time due to the review process. If you’ve been waiting for an extended period, send an email to clientsupport@nelf.gov.ng
47. I don’t know how to open Nelfund.
Click on the link under question number 44
48. When are we going to start applying for Nelfund?
The system is currently undergoing upgrade, keep on checking the portal for update
49. Hello, good afternoon. I have been verified for over one month, and I have not been approved yet.
Be patient. It will be approved
50. How to apply for Nelfund loan for the first time?
Click on the the link under question number 44 for complete details.
By addressing these common questions, we hope you have a clearer understanding of how Nelfund works and how to navigate the application process. If you still have doubts, don't Click here to send us message
){kind=link}
Post a Comment